PRIVACY POLICY

Please read this Privacy Policy ("Policy") carefully. The users, subscribers, partners, and viewers ("Users") accept the terms of this Policy by accessing and/or utilizing the Shops Platform at POTOLO (the "Platform"). The Users acknowledge that they agree to this Policy and accept the rights and obligations created by it. This Policy is drafted to outline how POTOLO collects, uses, processes, and protects personal information in connection with its online shopping services.

1. INTRODUCTION

1.1 Purpose

This Policy explains how POTOLO collects personal information from Users interacting with the Shops Platform and how that information is used to provide, improve, and personalize retail marketplace services.

1.2 Scope

This Policy applies to information collected through the Shops Platform regardless of device, browser, or technology used to access the services.

1.3 Agreement to Terms

By accessing or using the Shops Platform, Users consent to the collection and use of their personal information as described in this Policy.

1.4 Updates

POTOLO may update this Policy at any time. The latest revision date will appear at the top.

2. INFORMATION COLLECTION

2.1 Types of Information Collected

2.1.1 Personal Identification Information

This includes name, email address, phone number, shipping address, and billing address, collected to create accounts and process orders.

2.1.2 Payment Information

Payment credentials are collected to process transactions securely. POTOLO uses third-party payment processors and does not retain full payment card details.

2.1.3 Location Data

Collected where permitted to estimate delivery locations, calculate shipping costs, and provide localized offerings.

2.1.4 Device and Usage Information

Collected automatically to monitor platform performance, usage trends, and identify improvement opportunities.

2.2 Methods of Collection

2.2.1 Information You Provide

Users directly provide information during account registration, order placement, payment, or customer support interactions.

2.2.2 Automatically Collected Information

Data is collected automatically via cookies, logs, and tracking technologies.

2.2.3 Third-Party Information

The Company may receive information from payment processors, analytics providers, and merchant partners.

3. USE OF INFORMATION

3.1 Providing the Platform

Personal information is used to operate the Shops Platform, process orders, facilitate delivery, and communicate order status.

3.2 Payment Processing

Collected payment information is used to complete financial transactions.

3.3 Customer Support

Information helps resolve order or account issues.

3.4 Marketing and Communication

With consent, POTOLO may send promotional communications. Users may opt out at any time.

3.5 Platform Improvement

Collected data is analyzed to improve features, security, performance, and product recommendations.

3.6 Legal Compliance

Information may be used to comply with legal obligations, protect rights, and prevent fraud.

4. INFORMATION SHARING

4.1 Service Providers

Information may be shared with parties essential to platform operation, including payment processors, delivery partners, and hosting services.

4.2 Legal Disclosures

Information may be disclosed as required by law.

4.3 Business Transfers

In reorganizations or transfers, personal information may be part of the assets transferred.

4.4 With Consent

Information may be shared with third parties with explicit consent.

5. DATA RETENTION AND SECURITY

5.1 Retention

Personal information is retained only as long as necessary to provide services or comply with legal obligations.

5.2 Security Measures

The Company uses physical, administrative, and technical safeguards to protect personal information.

5.3 Breach Notification

In case of a breach that risks Users' rights, the Company will notify affected parties as required by law.

6. YOUR RIGHTS

Users may request access to, correction, or deletion of their personal information, withdraw consent, and opt out of communications, subject to applicable laws.

7. COOKIES AND TRACKING

Cookies and similar technologies are used to enhance user experience. Users may manage cookie preferences via browser settings.

8. INTERNATIONAL DATA TRANSFER

Personal information may be transferred globally using lawful transfer mechanisms and safeguards.

9. CHILDREN'S PRIVACY

The Shops Platform is not intended for children under thirteen (13). The Company does not knowingly collect information from children.

10. LINKS TO OTHER SITES

The Platform may link to third-party sites with separate privacy practices.

11. COMPLIANCE WITH GLOBAL LAWS

POTOLO complies with GDPR, CCPA, and other applicable privacy laws.

12. CONTACT INFORMATION

Email: contact@potolo.com

Address: Suite 325 100 Matawan Road, Matawan, NJ 07747

13. POLICY UPDATES

The Policy may be updated periodically. Continued use constitutes acceptance of the updated version.